Pick a Slack channel and Open Humana will post a rich message for every transferred call — name, company, transfer reason, and a click-to-call link to your phone.
Before you start
What you'll need
- A Slack workspace where you can install apps.
- Permission to add the Open Humana app (workspace admin or app approval).
Setup guide
Step-by-step instructions
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1
Click Add to Slack in Open Humana
In Open Humana, open **Settings → Integrations → Slack** and click the **Add to Slack** button.
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2
Approve the workspace install
Slack will ask you to confirm the workspace and channel scope. Approve and you'll be sent back to Open Humana.
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3
Pick the destination channel
Choose any channel the Open Humana bot has been invited to (invite it with `/invite @OpenHumana` if you don't see it).
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4
Pick which events to post
Decide whether you want pings for transfers only, or also for voicemail drops, no-answers, and connected calls.
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5
Run a test post
Click **Send test message**. A sample call notification will land in your chosen channel within seconds.
Ready to get this live?
Open the Slack integration inside your Open Humana dashboard and follow the steps above.
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