Get a rich card in any Microsoft Teams channel the moment Open Humana transfers a call, drops a voicemail, or finishes a conversation.
Before you start
What you'll need
- Permissions to add an Incoming Webhook connector in your Teams channel.
- A Zapier or Make account.
Setup guide
Step-by-step instructions
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1
Add an Incoming Webhook to your Teams channel
In Microsoft Teams, open the channel → **... → Workflows** (or **Connectors** in classic Teams) → **Incoming Webhook**. Name it `Open Humana` and copy the generated URL.
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2
Wire it up via Zapier or Make
Create a Zap (or Make scenario) with **Open Humana → Call Transferred** as the trigger and **Webhooks → POST** as the action, pointing at the Teams URL.
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3
Format the message card
Use the sample Teams Adaptive Card payload from the Open Humana docs to format a clean notification.
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4
Turn it on
Activate the Zap or Make scenario. The next transferred call will land in your Teams channel within seconds.
Ready to get this live?
Open the Microsoft Teams integration inside your Open Humana dashboard and follow the steps above.
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